Website Terms of Service

2.1. The Website provides information, articles, research summaries, commentary, and related materials designed to inform and educate the general public on topics including [Customer Service, Customer Service Business Process Outsourcing].
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2.2. The Website may include multimedia features such as embedded videos, podcasts, infographics, newsletters, RSS feeds, or downloadable PDF content.
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2.3. While the primary purpose of the Website is to provide non-commercial information, we may display sponsored content, affiliate links, or third-party advertisements. All sponsored or paid material will be clearly identified as such in accordance with Croatian and EU advertising transparency requirements.
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2.4. We reserve the right to enhance, restrict, or discontinue any functionality or feature at any time, temporarily or permanently, without liability.
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2.5. We make reasonable efforts to ensure the accuracy of all information published, but we do not guarantee that all information is current, complete, or error-free.

3.1. You must be at least 18 years old or have the consent of a parent or guardian to use this Website.
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3.2. By using the Website, you represent that you are not prohibited by any applicable law from receiving the Services.
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3.3. You agree to use the Website only for lawful purposes and in accordance with these Terms. Prohibited activities include (without limitation):
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— Interfering with or disrupting the security, integrity, or availability of the Website;
— Attempting to gain unauthorized access to systems, data, or personal information;
— Using any robot, spider, scraper, or automated means to extract data;
— Uploading or transmitting any virus, malware, or harmful code;
— Posting or transmitting unlawful, defamatory, abusive, hateful, harassing, obscene, fraudulent, or misleading material;
— Misrepresenting your affiliation with any person or entity;
— Engaging in any activity that infringes the intellectual property rights of others.

3.4. We reserve the right to investigate and take appropriate legal action against anyone who violates these Terms, including removing offending content, suspending access, and reporting misconduct to relevant authorities.

4.1. The Website, its structure, and all materials published on it—including text, graphics, photographs, trademarks, service marks, logos, layout, databases, and underlying source code—are protected by Croatian and EU copyright, trademark, and database rights.
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4.2. Except where explicitly stated otherwise, all such rights belong to the Operator or its licensors.
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4.3. Users are granted a limited, non-exclusive, non-transferable, revocable license to access and display Website content solely for personal, non-commercial use.
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4.4. You may print or download a reasonable number of pages for personal use provided that:All copyright and proprietary notices remain intact;The material is not modified in any way;The material is not used for commercial gain or published elsewhere.
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4.5. Unauthorized use of any material may violate copyright, trademark, or other laws. We reserve the right to enforce our rights to the fullest extent, including seeking injunctive relief and damages.

5.1. If the Website allows user submissions (e.g., comments, feedback, reviews, or discussion posts), you remain the owner of your submitted material but grant us a perpetual, worldwide, royalty-free, transferable license to use, reproduce, modify, distribute, and display your content in connection with operating and promoting the Website.
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5.2. You warrant that:
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— Your content is original and does not infringe any third-party rights;
— Your content is not defamatory, obscene, unlawful, or otherwise in violation of these Terms;
— You have obtained all necessary consents from any identifiable individuals in photographs or videos.

5.3. We may, at our sole discretion, monitor, edit, refuse to publish, or remove any User Content without notice.

5.4. We assume no responsibility for User Content posted by others and disclaim all liability arising from such content.

6.1. The Website and all content are provided on an “as is” and “as available” basis.
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6.2. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.
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6.3. While we endeavor to maintain up-to-date and reliable information, we make no representation that:
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— The Website will meet your expectations or requirements;
— The Website will be uninterrupted or free of errors;
— Any information provided will be accurate, current, or suitable for your specific circumstances.

6.4. The content provided is for general informational purposes only. Nothing on the Website constitutes professional advice (legal, medical, financial, or otherwise). You should always consult a qualified professional before acting on any information obtained from this Website.

6.5. We disclaim responsibility for any loss or damage arising from reliance on the Website or its content.

7.1. To the fullest extent permitted by Croatian law, we, our directors, officers, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, consequential, punitive, or exemplary damages arising from your use or inability to use the Website.
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7.2. We shall not be responsible for any loss of profits, data, goodwill, reputation, opportunity, or anticipated savings resulting from your use of or reliance on the Website.
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7.3. If applicable law does not allow the exclusion of certain damages, our total aggregate liability shall not exceed €50 or the amount you have paid us (if any) in the preceding 12 months, whichever is greater.
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7.4. You agree that this limitation forms an essential basis of the bargain between the parties.

8.1. You agree to indemnify, defend, and hold harmless the Operator and its affiliates, officers, employees, agents, and licensors from any and all claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:
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— Your breach of these Terms;Your violation of any law or third-party right;
— Your use of the Website or any User Content you submit.

8.2. We reserve the right to assume the exclusive defense of any matter subject to indemnification by you, at your expense, and you agree to cooperate fully with such defense.

9.1. The Website may include links or references to third-party websites, resources, or services not operated by us.
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9.2. Such links are provided for convenience and do not constitute an endorsement.
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9.3. We are not responsible for the content, privacy practices, or terms of any third-party sites. You access them at your own risk.
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9.4. Where we include affiliate links, we may receive a commission for purchases made via those links; this will be disclosed in accordance with EU consumer law.

10.1. We process personal data in accordance with the General Data Protection Regulation (EU 2016/679) (“GDPR”) and the Croatian Act on Implementation of the GDPR.
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10.2. Our Privacy Policy explains what data we collect, how it is used, how long it is retained, and your rights under applicable law (including rights of access, rectification, erasure, and objection).
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10.3. Our Cookie Policy explains how we use cookies and similar technologies for analytics and performance improvement.
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10.4. By using this Website, you consent to the use of cookies and data collection as described in those policies.
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10.5. We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

11.1. We may suspend or terminate your access to the Website, in whole or in part, immediately and without prior notice if:
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— You breach any provision of these Terms;We are required to do so by law;
— The Website is discontinued.

11.2. Upon termination, your right to use the Website shall immediately cease, and any licenses granted under these Terms shall automatically terminate.
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11.3. Clauses concerning intellectual property, warranties, limitation of liability, indemnification, and governing law shall survive termination.

12.1. These Terms are governed by the laws of the Republic of Croatia, without regard to conflict-of-law principles.
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12.2. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Zagreb, Croatia.
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12.3. Nothing in this clause limits your rights under mandatory consumer protection laws in the European Union that provide for alternative dispute resolution (ADR) or online dispute resolution (ODR) mechanisms.
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12.4. For EU consumers, the European Commission’s ODR platform is available at https://ec.europa.eu/odr. We reserve the right to update or modify these Terms at any time. If a revision is material, we will provide at least 30 days’ notice. What constitutes a material change will be determined at Our sole discretion.
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By continuing to access the Website after changes become effective, you agree to the revised Terms.

13.1. We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events beyond our reasonable control, including acts of God, war, natural disasters, strikes, power outages, or governmental restrictions.

13.2. In such circumstances, we will make reasonable efforts to resume operations as soon as practicable.

14.1. These Terms, together with our Privacy and Cookie Policies, constitute the entire agreement between you and us.
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14.2. If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
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14.3. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

15.1. All notices required under these Terms shall be made in writing and delivered by email to info@navicaservices.com or by registered mail to Zagreb, Croatia, Gornje Prekrizje 52A.
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15.2. Notices shall be deemed received:If sent by email, on the business day following transmission;If sent by post, three business days after posting.

16.1. These Terms may be published in multiple languages for convenience. In the event of any inconsistency, the Croatian version shall prevail.
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16.2. Headings are for convenience only and do not affect interpretation.

For any questions regarding these Terms or your use of the Website, please contact us:

‍Navica Services d.o.o.
Address: Zagreb, Croatia, Gornje Prekrizje 52A
Email: info@navicaservices.com
OIB: 73307186931