Most of our current team leads started exactly where you might be starting – answering calls, learning the business, and figuring things out. They're in leadership roles now because they proved they could do the work, and their colleagues respect them for it. That's how we grow people.
When you have an idea for doing something better (and you will), we want to hear it. The best insights come from people who are doing the work everyday, not from management theories.Zagreb's an excellent place to live and work. You get the benefits of a major European city without London or Paris prices, and our office feels more like a place you'd want to spend time than a corporate maze designed to crush your soul.
You should also have a life outside of work. Shocking concept, we know. We offer flexible schedules when possible, time off when you need it, and the radical idea that working yourself to death isn't a virtue.
We're looking for people who think customer service matters. Not people who love dealing with angry customers – let's be honest, nobody loves that part– but people who get genuine satisfaction from solving problems and helping others.
Experience? Nice to have, but not required. We'd rather hire someone with empathy and good communication skills and teach them our systems than hire someone who's technically skilled but doesn't care about people.
Languages definitely help since we're in Europe, but we'd rather work with someone who has the right attitude and is willing to learn than someone who speaks five languages perfectly but treats customers like interruptions.
— Customer Care: This is the heart of everything we do. You'll talk to customers, solve their problems, and represent the brands we work with. It's more complex than it sounds and way more rewarding than most people expect.
— Quality & Training: Help maintain our standards and help other people get better at their jobs. If you like mentoring and process improvement, this could be your thing.
— Team Leadership: Guide other team members, handle escalations, and help shape how we do things. Usually promoted from within because leadership should understand the actual work.
— Analytics: Turn all those customer conversations into insights that help businesses make better decisions. Fitting for people who like finding patterns and telling stories with data.
Annual Leave — 23 days paid annual leave.
Private Medical Insurance — Voluntary Health Insurance.
Proper professional development — training that helps you grow, not just complete checkboxes. Many of our people move into completely different roles as they discover new interests.
Sick Leave — 100% paid sick leave for up to 7 days.
Transport Allowance — A monthly allowance of 48 EUR.
Meal Allowance — A monthly allowance of 100 EUR.
As a Customer Support Agent, you should be able to effectively cope in an ever-changing environment while providing fast, efficient customer service. Such a CSA offers an essential, value-adding service that aims to provide first contact resolution to our customers both quickly and at a high level of quality.
